Our Squirrel Data Management and Business Process Management Suite can manage everything from a Helpdesk or Customer Care organization to Field Team tracking and Lifecycle Asset Management.
With the ability to consume field reporting from Acorn, Squirrel can create projects or tickets based on inputs in the field reports and then follow escalation or notification workflows keeping multiple users and groups on track with dependencies and timelines.
A few of the projects currently being run on the Squirrel Platform:
- National Small Cell Deployment for a Tier One US Operator (including lifecycle asset management, RF Design, Site Surveys, Installation, System Integration and ongoing maintenance (managed to SLAs).
- Customer Network Feedback program for identifying potential opportunities based on customer experience.
- City-wide WiFi inspection and testing platform (including pass/fail, escalations, citation issuing and tracking) for a major US city.